Effective Date: 12.11.2024

Welcome to Pinkdolfin Creations (https://pinkdolfincreations.com/). These Terms of Use govern your access to and use of our website and services. By using our website, you agree to comply with these Terms of Use. If you do not agree with any of these terms, please do not use our website.

General Information

  • Country of Origin: Pinkdolfin Creations is based in Brunei Darussalam.
  • Currency: All prices are listed in Brunei Dollars (BND).
  • Timezone: Our operations follow the Brunei timezone, GMT +8:00.
  • Languages Used: Our website and customer support are available in English and Malay.

These Terms of Use, along with any policies or documents referenced, constitute a legally binding agreement between you and Pinkdolfin Creations.

Intellectual Property

a. Signature Creations (Copyright ©)

  • All designs under the Signature Creations category are proprietary to Pinkdolfin Creations, marked with ©. Unauthorized reproduction, distribution, or use is strictly prohibited and will result in legal action.

b. Curated & Bespoke Gift Service and Design Experience

  • Curated & Bespoke Gifts and Design Experience products and services are semi-custom, made specifically for each client. They are intended solely for the client’s personal or business use, with no right to resell or redistribute. Any violation of this condition will result in legal action.

c. Retail Products (Resale of Other Brands)

  • Products in the Retail category are sourced from third-party brands, and all rights to these products belong to the original brand. We are not liable for the quality or warranty of these products beyond what is offered by the brand.

E-Commerce Terms

a. Order Placement and Acceptance

  • By placing an order on our website, you make an offer to purchase our products and services according to these Terms of Use.
  • Orders are subject to acceptance by Pinkdolfin Creations. We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, situations involving stock shortages, inaccurate pricing, or suspected fraud.

b. Pricing and Payment

  • All prices listed are in Brunei Dollars (BND) and may include additional fees for shipping and handling. We accept major credit cards and payment methods as specified at checkout. (Coming soon)
  • Full payment is required at the time of purchase. Prices and availability are subject to change without notice.

c. Shipping, Delivery, and Processing

  • Orders are processed within 1-5 business days after payment confirmation. Delivery times may vary based on product availability, shipping location, and external factors.
  • Shipping Fees: Any additional shipping fees will be displayed at checkout.
  • International Shipping: International buyers are responsible for any customs fees, duties, or taxes that may apply to the shipment.

D. Outsourced Printing Services

  • Outsourcing: For printing services, Pinkdolfin Creations outsources printing either locally or abroad. The selection of printing vendors depends on factors such as availability, cost, and project requirements.
  • Third-Party Liability: While we strive to ensure quality, Pinkdolfin Creations is not liable for delays, errors, or issues arising from third-party printing vendors.

E. Refunds, Returns, and Exchanges

  • No Refunds or Returns: All sales are final. Due to the nature of our products and services, we do not accept returns or provide refunds under any circumstances. Please review your orders carefully before confirmation.
  • Damaged or Defective Items: In the rare event that an item arrives damaged, you must contact us within 3 days of delivery with photos as proof. We may, at our discretion, offer a one-time replacement or store credit.

F. Cancellations and Modifications

  • Once an order is placed, it cannot be canceled or modified. Please double-check your order details before confirming.

Use of the Website

a. Website Content

  • The content on our website, including text, images, and design, is for informational and personal use only. Reproduction, distribution, or other use of this content without prior written consent from Pinkdolfin Creations is prohibited.

b. User Conduct

  • Users agree to use our website for lawful purposes only. Prohibited activities include, but are not limited to, misuse of the site, data extraction, unauthorized scraping, or attempting to breach our security measures.

c. Account Creation

  • Some parts of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. Notify us immediately if you suspect unauthorized use of your account.

d. Third-Party Links

  • Our website may contain links to third-party websites or resources. We are not responsible for the availability, accuracy, or content of these external sites. Accessing these links is at your own risk, and we encourage you to review their terms and privacy policies.

Limitation of Liability

  • Disclaimer of Warranties: Pinkdolfin Creations provides all products and services “as is” and “as available” without warranties, whether express or implied, except as required by law.
  • Limitation of Liability: In no event shall Pinkdolfin Creations, its directors, employees, or affiliates be liable for any damages resulting from your use of our products, services, or website content. This includes, but is not limited to, loss of data, loss of revenue, or personal injury.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Indemnification

You agree to indemnify, defend, and hold harmless Pinkdolfin Creations and its affiliates from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your use of the website, violation of these Terms of Use, or infringement of any third-party rights.

Termination

Pinkdolfin Creations reserves the right to terminate your access to our website or cancel any orders if we determine that you have violated these Terms of Use. Such termination may occur without notice and will not affect any rights or obligations incurred before termination.

Changes to These Terms of Use

We may update or change these Terms of Use at any time. Changes will be posted on this page with the effective date. Your continued use of the website after any modifications constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Brunei Darussalam, without regard to its conflict of law principles. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Brunei Darussalam.

Contact Information

If you have any questions regarding these Terms of Use, please contact us at:

Email: pi*****************@gm***.com

By accessing or using the Pinkdolfin Creations website, you acknowledge that you have read, understood, and agree to these Terms of Use. Thank you for choosing Pinkdolfin Creations!