Effective Date: 12.11.2024
At Pinkdolfin Creations, we strive to deliver high-quality products and services. Due to the nature of our offerings, we have a strict no-refund and no-return policy. Please review this policy carefully before making a purchase.
General Policy – All Sales Are Final
- No Refunds or Returns: All items sold by Pinkdolfin Creations are final and non-refundable. Once an order is confirmed, it cannot be canceled, returned, or refunded.
- Order Confirmation: We encourage customers to double-check their orders for accuracy before finalizing their purchase. Once an order is placed, no changes or cancellations can be made.
Specific Product Categories
a. Digital Products
- Non-Refundable: Due to the instant nature of digital product delivery, all digital products (e.g., templates, printables, downloadable files) are non-refundable. Once downloaded or accessed, they are considered final sale.
- Technical Issues: If you encounter a technical issue with a digital product, please contact our support team for assistance, but please note that this does not qualify for a refund.
b. Physical Products
- Final Sale: All physical products are final sale and non-returnable.
- Quality Assurance: We ensure that all products undergo quality checks before shipping. If you receive a damaged item, please refer to our “Defective or Damaged Items” section below.
c. Custom and Bespoke Services
- Custom and Semi-Custom Design Services: All custom and semi-custom design services, including curated gift services and design experiences, are final sale. Due to the personalized nature of these services, refunds and returns are not permitted.
- Approval Process: We provide design drafts and revisions as part of our process. Once final approval is given, the project is considered complete and non-refundable.
Defective or Damaged Items
While we strive for excellence, in rare cases, products may arrive damaged due to shipping or handling.
a. Reporting a Defect or Damage
- Timeframe: If an item arrives damaged or defective, you must notify us within 3 days of receipt by emailing us at [email protected] with your order details and photo evidence of the damage.
- Resolution: Upon verifying the defect or damage, we may offer a replacement or repair, at our discretion, as a one-time courtesy. Refunds are not offered for damaged items.
b. Eligibility for Replacement
- Non-Eligibility: Please note that damage caused by customer mishandling, wear and tear, or improper use will not be eligible for replacement.
- Return Shipping for Replacement: In cases where we approve a return for replacement, return shipping costs may be covered at our discretion.
Exchanges
- No Exchanges Allowed: We do not offer exchanges for any products. Due to the custom nature of many of our offerings and our strict quality controls, exchanges are not permitted.
Order Issues and Errors
- Incorrect Orders: If you receive the wrong item, please contact us within 3 days of receiving your order. We will investigate and, if applicable, arrange for the correct item to be sent.
- Missing Items: If an item is missing from your order, please reach out within 3 days of delivery so we can verify and resolve the issue.
Policy for Sale and Promotional Items
- No Returns or Refunds: Items purchased during sales or promotions are considered final sale and cannot be refunded, returned, or exchanged.
Refund Processing (If Applicable)
In exceptional cases where a refund is approved, it will be processed as follows:
- Processing Time: Refunds, if applicable, will be processed within 5-10 business days from the approval date and will be credited to the original payment method used.
- Partial Refunds: Any approved partial refunds are at our discretion and will be communicated in writing.
Policy Updates
Pinkdolfin Creations reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the site and purchases made after any changes constitutes acceptance of the revised policy.
Contact Us
For questions about our Refund and Returns Policy, please contact us at:
Email: [email protected]